High-quality hardware built to last
We are especially proud of the quality and longevity of our products. Devices like the market-leading Philips SpeechMike family are extremely reliable and durable, even with daily use.
Why?
• Philips SpeechMikes are developed specifically for heavy use, designed to be utilized multiple hours a day.
• Having development, testing, quality management, and production in one central location is an immense advantage to our customers, as we can incorporate feedback quickly.
. • Buttons or slide switches for operating our devices are manufactured to last a minimum of 3 million operation cycles.
Products change - innovation remains. DictationOne has been in the dictation business for 20 years, developing and producing high-quality professional dictation solutions.
Even though Philips hardware will continue working from a quality standpoint for many years, we advise our customers to exchange old hardware devices regularly. As soon as there is a new software version in place – for example, the recent upgrades to Windows 10 – older devices may no longer be compatible.
The following problems can occur if the hardware is not updated regularly. We compiled these scenarios based on actual cases we have experienced with end customers:
• When customers upgrade to Windows 10 or the latest Citrix or WTS versions, older devices may no longer work properly. With the current hardware (LFH32xx/LFH35xx/SMP37xx/SMP40xx) you can avoid compatibility issues.
• Older devices were developed before many virtual environments existed and have not been tested to fit new environments, like VMware Horizon 7.7.0, Citrix Virtual Apps and Desktops 19xx, etc.
• Current IT infrastructure needs the newest drivers and extensions. However, these drivers and extensions do not function properly with outdated hardware.
• Old hardware (which is labeled as end-of-support) cannot be provided with new firmware in case of incompatibilities due to technological limitations
• Systems like HIS, PACS/RIS, LAB, etc. will contain new device drivers or other SDK components after updates, which will cause incompatibilities with outdated hardware immediately after rollout.
• Devices older than the above-mentioned versions have been officially labeled as end-of-life and end-of-support for a very long time. As soon as you run into difficulties, there is very little we or our certified partners can do to enable the hardware to function properly.
• SpeechSDKs need to be up-to-date to be compatible with the latest Philips hardware.
The consequences of these situations are troublesome.
• Doctors lose valuable time and experience difficulties when they need to unplug or reboot a malfunctioning device.
• Having new devices not only saves time but also money. Investing in new and efficient hardware is worthwhile, taking into account how much just one hour of downtime in a hospital or clinic may cost.
• Malfunctioning devices are a danger for the content of the recording, as parts of a report can be missing without the doctor noticing.
• In the worst case, large parts of your documentation system may malfunction abruptly. This impacts the time patients need to wait for consultation or treatment. If doctors need to switch to manual documentation, it may cause data loss and can be disrupting to workflows.
• When the systems are up and running again, personnel need to use valuable time in order to catch up with the backlog, on top of keeping up with current tasks. In some cases, the quality of treatment may decrease due to incomplete or inaccessible information, and overall patient relationships and trust may suffer.
An up-to-date solution comes with many benefits
• With updated hardware, all components of your documentation solution work together seamlessly, which means you don‘t have to worry about compatibility issues.
• Having the latest hardware improves usability and efficiency, as these solutions are continuously developed based on market requirements and customer feedback.
• The newest SpeechMikes come with 6 personalized button modes. These modes include “browser” mode for applications that run via web-browser and “Dragon” mode which opens additional functionalities when using speech recognition from Nuance.
• More and more hospital information systems are entirely web-based. Having the latest hardware means that you are future-proof.
• Tests according to ISO 856: 2019 (determination of the effect of microorganisms on plastics) have shown that the plastic material of the SpeechMike Premium does not provide a breeding ground for germs and fungi, which makes it ideal to use in healthcare environments.
• Unique microphone technology as well as suppression of surrounding sounds and touch noise, guarantee the best possible audio quality for speech recognition results.
What can you do next?
If you are unsure your system is 100% up-to-date, we will gladly look at the current system you have in place (hardware, drivers, SDK) and recommend the best solution for you.
If you do need to update your solution, we will ensure that you receive the best possible care and support.
For questions or more information, send us an email at info@dictationone.com, or give us a call at 929-575-4500
DictaionOne Based in Brooklyn, New York, Subsidy of YB Sales & Distributors, Inc. has been a relationship-driven supplier of telecommunications technology, voice dictation products, speech recognition software, and a variety of consumer electronics for more than 20 years. The YB Sales team takes pride in superior customer relationships. Professionals from the health care, legal, education, insurance, and other industries have found long-term solutions thanks to YB Sales’ commitment to meeting market demands efficiently. While technology can be complex, with focus and a customized solution for each client, YB Sales & Service is available to meet the needs of each business with a simple approach for long-term growth. For more details visit: https://www.dictationone.com
Our Services:
Sales:
Consultation
Live Demonstration
Free Trial
Customized Quote
Support:
Setup
Customization
Training
Technical Support
Email support@dictationone.com Call Us at 929-575-4500
© Copyright 2020 YB Sales & Distributors, Inc. / DictationOne Brooklyn NY 11205. Specifications and design are subject to change without any notice or obligation on the part of the manufacturer. All trademarks and registered trademarks listed herein are the property of their respective holders, in the U.S. and/or other countries.
For more information visit www.dictationone.com email sales@dictationone.com
No comments:
Post a Comment